Returns & Refunds Policy

Current order-request stage

No payment is collected by this website. Sending a request alone has no purchase charge, and you may withdraw that request by emailing dthomaskent49@gmail.com with its reference.

Before an order is accepted

A standard retail return programme has not yet been established for this catalogue. Findora will provide the selected product's return eligibility, return window measured from delivery, condition requirements, return method and address, responsibility for postage, any disclosed fees, and refund method and processing time in writing before payment. If you do not agree to these conditions, decline the quote.

Problems with an accepted order

For a wrong, damaged, defective or missing item, contact Findora with the order reference and a description of the issue. Keep packaging and, where helpful, provide photographs. Do not send items to a supplier without return instructions. Findora will review the issue and arrange the appropriate remedy; applicable consumer rights are not waived by supplier terms.

This policy describes the current request service. A complete retail returns policy and working purchase checkout must be in place before the store is promoted as ready for direct purchases.